Privacy Policy

Introduction

OpenAuditorium B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our real estate advisory services.

This policy applies to all personal data we process about you, whether you are a website visitor, client, or business contact.

Data Controller Information

OpenAuditorium B.V. is the data controller for the personal information we collect and process. Our contact details are:

Data Collection

The data we collect about you depends on how you interact with our website and services. We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Professional Information: Company name, job title, business requirements
• Communication Data: Records of correspondence and communications with us
• Technical Data: IP address, browser type, device information, website usage data
• Property Information: Details about properties you're interested in or own (when relevant to our services)
• Financial Information: Investment preferences, budget ranges (when relevant to our advisory services)

We collect this data through various means including our website contact forms, email communications, phone calls, meetings, and through cookies and similar technologies.

How We Use Your Information

We use the personal data we collect for the following purposes, based on legitimate business interests, contractual necessity, or your consent:

• Service Delivery: To provide real estate advisory services, property valuations, and market research
• Communication: To respond to enquiries, provide information, and maintain client relationships
• Business Operations: To manage our business, maintain records, and improve our services
• Legal Compliance: To comply with legal obligations and regulatory requirements
• Marketing: To send relevant information about our services (with your consent)
• Website Functionality: To ensure our website functions properly and provide a good user experience
• Analytics: To understand how our website is used and improve our online presence

We process your data lawfully based on legitimate interests, contract performance, legal obligations, or your explicit consent.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who help us operate our business (e.g., IT services, legal advisors)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with any merger, sale, or transfer of our business
• Professional Partners: With other professionals involved in property transactions (with your consent)

All third parties are required to maintain appropriate security measures and use your data only for the specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or resolve disputes. Specific retention periods include:

• Client Records: 7 years after the end of our business relationship
• Marketing Data: Until you withdraw consent or 3 years of inactivity
• Website Data: 2 years for analytics, 13 months for most cookies
• Communication Records: 3 years for general enquiries, longer for active client relationships

We regularly review our data retention practices and securely delete data that is no longer needed.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain situations
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Rights Related to Automated Decision-Making: Protection against purely automated decision-making

To exercise any of these rights, please contact us at [email protected] or call +31 36 639 1797.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data storage and backup procedures
• Incident response and breach notification procedures

While we strive to protect your personal data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.

International Data Transfers

We primarily process data within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data appropriately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "last updated" date at the top of this policy
• Sending email notifications for significant changes (where appropriate)

We encourage you to review this policy periodically to stay informed about how we protect your information.

Governing Law

This privacy policy is governed by Dutch law and the General Data Protection Regulation (GDPR). Any disputes relating to this policy shall be subject to the jurisdiction of the Dutch courts.